Complaint and Dispute Resolution Policy

1. Purpose

The Boulder Hypnotherapy Institute (“the Institute”) is dedicated to providing a high-quality educational experience for all participants. This policy outlines the procedures for reviewing and resolving complaints and disputes related to our programs, ensuring that concerns are addressed promptly, fairly, and transparently.

2. Scope

This policy applies to all participants enrolled in any program offered by the Institute, including but not limited to courses, workshops, certifications, and seminars.

3. Guiding Principles

• Respect and Fairness: All complaints will be handled with respect, impartiality, and confidentiality.
• Timeliness: We are committed to resolving issues promptly.
• Transparency: Participants will be informed of the process and outcomes at each stage.
• Continuous Improvement: Feedback will be utilized to enhance our programs and services.

4. Definitions

• Complaint: An expression of dissatisfaction regarding the Institute’s programs, services, or staff.
• Dispute: A disagreement between a participant and the Institute requiring formal resolution.

5. Procedure for Submitting a Complaint or Dispute

Step 1: Informal Resolution

Participants are encouraged to first address their concerns directly with the involved parties. Many issues can be resolved through open and respectful communication.

Step 2: Formal Complaint Submission

If the issue remains unresolved, participants may submit a formal written complaint.

• How to Submit:
  • Email: info@boulderhypnotherapyinstitute.com
  • Mail:
    Boulder Hypnotherapy Institute

    4645 Broadway St. STE B9
    Boulder, CO 80304
• Information to Include:
  • Full name and contact details
  • Detailed description of the complaint, including dates, times, and individuals involved
  • Any relevant supporting documents

Step 3: Acknowledgment

Within five (5) business days of receiving the complaint, the Institute will acknowledge receipt in writing.

Step 4: Investigation

An impartial investigation will be conducted, which may involve:

• Reviewing submitted documents
• Interviewing involved parties
• Consulting relevant policies and records

Step 5: Resolution

• Decision: A determination will be made based on the investigation findings.
• Notification: Within thirty (30) business days of acknowledgment, the participant will receive a written response outlining the decision and any remedial actions.

6. Appeal Process

If unsatisfied with the resolution, participants may appeal the decision.

• How to Appeal:

  • Submit a written appeal within ten (10) business days of receiving the decision.
  • Send the appeal to:
    • Email: info@boulderhypnotherapyinstitute.com
• Mail:
  Boulder Hypnotherapy Institute
  4645 Broadway St. STE B9
  Boulder, CO 80304

  Review Process:

• The appeal will be reviewed by an independent committee not involved in the original decision.
• Additional information may be requested from the participant.

Final Decision: A written response will be provided within twenty (20) business days. This decision is final.

7. Confidentiality

All complaints and related communications will be kept confidential and shared only with those directly involved in the resolution process.

8. Non-Retaliation

Participants will not face retaliation or adverse consequences for filing a complaint or dispute in good faith.

9. Record Keeping

Records of all complaints, investigations, and resolutions will be maintained securely for a minimum of five (5) years.

10. External Resolution

If the issue remains unresolved after the appeal, participants may seek external mediation or contact relevant regulatory bodies.

11. Contact Information

For questions or to submit a complaint, please contact:

Boulder Hypnotherapy Institute
[Insert Contact Person’s Name]
Phone: [Insert Phone Number]
Email: info@boulderhypnotherapyinstitute.com
Address:
Boulder Hypnotherapy Institute
4645 Broadway St. STE B9
Boulder, CO 80304